Co-Designing Community Digital Navigation Services to Close Digital Divides

Session 4: 4:00pm-5:00pm (Friday March 01, 2024)



As a national promoter of digital inclusion strategies to close digital divides, World Education, in partnership with AT&T, has recently led the implementation of digital navigation services at five diverse community-based organizations throughout the United States. During this session, we will discuss the project rollout, outline challenges, successes, and lessons learned from working with a variety of stakeholders, and share our infrastructure and reusable resources for effective integration of digital navigation services. Efforts included providing individuals with access to devices, the internet, and digital skills training. The project's main purpose is to co-design digital navigation services to integrate local community needs and an approachable sustainability plan into the program design. Participants will leave this session with an understanding of digital navigation, strategies for effective co-design and communication, and advice for designing services in your community.


Lead Presenter Bio Photo

Jerry Yamashita

World Education

With a background as an Adult Education teacher and administrator, Jerry has experience designing and implementing CTE pathways and EdTech initiatives, facilitating relevant and sustained PD, and promoting student/staff upskilling. He is a regular presenter at conferences focusing on Digital Equity and Inclusion, EdTech, and Technology Integration. Jerry earned his Ed.S. degree in Educational Technology from Boise State University, where he continues his studies as a doctoral candidate.

CoPresenter Bio Photo

Jeana Davis

World Education

Ms. Davis started her career in Baltimore in adult education and workforce development as a career navigator. Since then she has over a decade of experience supporting adult education projects at the state and federal level. Her experiences in the classroom set the foundation for all the products she currently develops as a Senior Project Coordinator at World Education. Over the last year she has been leading DN service implementation nationally and sharing best practices on service integration.

CoPresenter Bio Photo

Justine Schade

World Education

Justine Schade has a background in Applied Linguistics and TESOL. As a Project Coordinator with World Education, she supports projects including Adobe Readability for All, Digital Navigators Connecting Communities, and the CREATE Adult Skills Network. Her work has included developing a curriculum for Ukrainian refugees, designing accessible PDFs to support HIV care workers in two languages, and leading content evaluation for the CREATE Technical Assistance Library.

Type of Presentation

Demonstration (60 Minutes)


  • Teachers
  • Administrators
  • Support Staff or Other Staff (Transition Specialists, Counselors, Librarians, etc.)

Program Strands

  • Adult Basic Education
  • Adult Secondary Education
  • Adults with Disabilities
  • English as a Second Language
  • Pre-Apprenticeship and Apprenticeship
  • Short-term Career Technical Education
  • Workforce Preparation

Category Strands

  • Ensuring Equity and Access
  • Program Administration and Coordination